Privacy Policy

Last updated:

Dhanraj & Sons ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dhanrajandsons.com.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, and other details you provide through our forms, chatbot, or quote requests.
• Usage Data: Pages visited, time spent, browser type, device type, and IP address (collected automatically).
• UTM Parameters: Marketing campaign tracking data from URL parameters.
• Partial Form Data: If you begin filling a quote or contact form but do not submit it, we may retain the data you entered for up to 24 hours so our team can follow up proactively with the contact details you provided. This is stored securely and never shared. You can request deletion by emailing us.

How We Use Your Information

• To respond to your inquiries and provide logistics quotes
• To send you relevant information about our services
• To improve our website and user experience
• To comply with legal obligations

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist in operating our website, provided they agree to keep this information confidential.

Data Security

We implement industry-standard security measures including SSL encryption, secure headers, and parameterized database queries to protect your personal information.

Cookies

Our website uses session storage for chatbot conversations and form state. We do not use tracking cookies unless you arrive via a marketing campaign (UTM parameters stored in session).

Your Rights

Under the Digital Personal Data Protection Act (DPDP), 2023, you have the right to access, correct, and delete your personal data. Contact us at info@dhanrajandsons.com to exercise these rights.

Contact Us

For privacy-related questions, contact us at:

Dhanraj & Sons
Zhaveri Chambers, 2nd Floor, 164 Mody Street, Fort, Mumbai - 400001
Email: info@dhanrajandsons.com
Phone: +91 9867909933